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Policies

Cancel 72 hours before arrival to avoid penalty

Cancellation Policies:

In cancellations or modifications of reservations made within the following schedules and dates on arrival, they shall apply the penalties set out below: *With 72 hours before the date and time of entrance, our establishment will not carry out any charge. *With 48 hours before the date and time of entrance, will be charged the first night of stay. *With 24 hours before the date and time of entry or not show (customer did not show up), we will charge 100% of the deposit received.

Credit Card Policies:

American Express, MasterCard and Visa are accepted if you decide to pay for the reservation. to your credit card prior to your arrival, for security reasons, we request the shipment of the following documentation via E-mail to: info@costaoro.com Copy on both sides of the holder's voter's credential of the credit card, copy by both sides of the credit card and a letter authorizing the same.

Extras Charges Policy:

GUARANTEE POLICY: A valid credit card is required at the time of booking, the security code must be added to guarantee the reservation. No charge will be made before of your arrival at the hotel.

Warranty Policies:

PRIVACY NOTICE: In accordance with the Federal Personal Data Protection Act, HOTELERA COSTA DE ORO S.A. DE C.V. (Costa de Oro Beach Hotel) through its Privacy Department, will use your personal data for the services it provides. For further information please consult the page www.hotelcostadeoro.com

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